Terms of Service

TERMS OF CONDITIONS & SERVICES

OVERVIEW – please read carefully before accessing or using our website.

TRADING NAME.       Big Q Ltd T/A Envelope World

Postal:                         306 Rosebank Road, Avondale, Auckland

Physical:                    306 Rosebank Road, Avondale, Auckland

Email:                          sales@envelopeworld.co.nz

Phone:                        +649 263 6777

1: GENERAL

This website is operated by Envelope World By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and including those additional terms and conditions available by hyperlink. These Terms of Conditions & Services apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

You can review the most current version of the Terms of Conditions Service at any time at this page.

2: AMENDMENTS

We reserve the right to update, change or replace any part of these Terms of Conditions & Services by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes constitutes acceptance of those changes.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

If further consultation is required Contact Us for clarification.

3: PRODUCT SALES & SERVICES

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Credit card information is always encrypted during transfer over networks. 

Products and services Include: Envelopes, Services related to manufacturing envelopes and printing. Associated products such as stationery items or products related to the requirement of paper and postal services. 

Envelope World is owned and operated in New Zealand, all transactions will be billed in New Zealand dollars, all prices are listed in New Zealand Dollars (NZD) with a currency select option site available. All currency select options will be billed in a Bank of New Zealand approved foreign currency. 

We reserve the right at any time to modify or discontinue a service or product without notice at any time, therefore we shall not be liable to you or to any third-party for any service or product modifications, including any price changes.

Envelope World reserves the right to refuse to sell or provide services to anyone for any reason at any time, this also may include suspending supply to those consumers deemed unfavourable to our business, until clarification of the purpose of use of our products or services are obtained. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any images, pages or links descriptions from our website, without express written permission by us.

4: PAYMENT OPTIONS

• Direct Debt - Payable to: Envelope World  ANZ 01-0202-0064504
• Visa and MasterCard - Via Website Shop (Shopify)

5: PRODUCT AND SERVICE VARIATIONS

Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colours and images of our products that appear at this store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Shades of colours may also vary from batch to batch. Paper quality and finishes may also change slightly subject to supply availability.

We do not guarantee that the quality of any products, services, or information, purchased or obtained by you will meet your expectations. It is therefore your responsibility to clarify all expectations prior to purchasing.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors at any time without prior notice (including after you have submitted your order).

6: DELIVERY:

Delivery:

• Delivery can usually be expected within 4 to 7 working days from receipt of order. This may be faster if we have items in stock. This time frame may be extended for New Zealand Rural or South Island addresses and International.
• Every effort is made to ensure URGENT delivery requests are given priority, when possible. Please make sure to check with us if you are time sensitive.
• Notification will be given if there is a delay to supply due to stock holdings or production schedules.
• WARNING FOR 'RURAL' DELIVERY: If your delivery address is Rural - You must provide full details of 'RD' number - OR, your order will be returned to us and will incur a second freight charge before we can dispatch again. 

Freight:

• All New Zealand orders placed are subject to a Pick & packing  fee, plus a freight charge.
• Customers are welcome to collect their orders if preferred. 
• Envelope World will contact the customer if freight will incur additional charges due to weight or destination.
• SPECIAL delivery requests can be discussed - please Contact Us for options.

Cancellation:

• Cancellation of a general stock order will be accepted prior to dispatch, and a refund will be arranged. Exceptions: Bulk manufacturing, Custom manufacturing, Printing. If your Bulk, custom or printing work if already in production we cannot accept a cancellation of that order and will be supplied in full as originally ordered. 
• Once an order or product has been dispatched, Envelope World will charge a restocking fee, min $10 or 10% which ever greater. It is the customers responsibility to return the envelopes in good condition. Once received EW will refund all envelopes in good condition. Exceptions: Bulk manufacturing, Custom manufacturing, Printing. If your Bulk, custom or printing work if already in production we cannot accept a cancellation of that order and will be supplied in full as originally ordered. 

7: RETURNS POLICY

• Envelope World will accept goods by return for replacement or refund, Envelope World will charge a restocking fee, min $10 or 10% which ever greater.
• Condition: Orders must be returned in full as per originally supplied by Envelope World.
• Exception: Original freight charges are not refundable.
• Exception: Returns will not be accepted under any circumstances for bulk or custom products or services manufactured or printed specifically for your bulk order requirements and or made to your own specifications.

8: DOWNLOADING TEMPLATES.

Any use by you of these templates offered through this site is entirely at your own risk and discretion and you should ensure that you have all current and relevant information of layout and stock requirements prior to using these templates.

9: THIRD-PARTY LINKS

Certain content, available via our website may include information from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible or liable for any third-party materials, products, or services of third-parties.

10: USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We pride ourselves on our exceptional Customer Service standards and we welcome feedback to support or improve our service. Contact Us.

If, at our request, you send feedback or submissions or you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 9: PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

11: PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

12: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Envelope World, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13: INDEMNIFICATION

You agree to indemnify, defend and hold harmless Envelope World and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14: SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15: CANCELLATION

• Cancellation of a general stock order will be accepted prior to dispatch, and a refund will be arranged. Exceptions: Bulk manufacturing, Custom manufacturing, Printing. If your Bulk, custom or printing work if already in production we cannot accept a cancellation of that order and will be supplied in full as originally ordered. 
• Once an order or product has been dispatched, Envelope World will charge a restocking fee, min $10 or 10% which ever greater. It is the customers responsibility to return the envelopes in good condition. Once received EW will refund all envelopes in good condition. Exceptions: Bulk manufacturing, Custom manufacturing, Printing. If your Bulk, custom or printing work if already in production we cannot accept a cancellation of that order and will be supplied in full as originally ordered. 

16: ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17: GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand. 

18: CONTACT INFORMATION Questions about the Terms of Service should be sent to us via email – Contact Us

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